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Yahalla FZ LLC values your privacy.

By using this website, you consent to the data practices described in this statement. 

Information we collect

We collect the personal data information that can identify you such as your name, telephone number, postal and email addresses, national identity number, nationality, and gender, details of your travel document, place and date of birth but excludes sensitive information such as your credit/debit card number. We collect also when required information about your religion, marital status, health related information & biometric data.

This list is not exhaustive and varies depending on the mission requirements and the services you request from us.

There is also information about your IP address, browser type, and domain names, access times that is used to maintain and enhance the quality of the online service.

How we use your information

We use information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Website; to notify you about special offers and products or services that may be of interest to you.

Any information you provide will be protected from unauthorized use and it is completely confidential.

How long do we hold on to your data for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example; invoices for taxation legislation). We will hold your personal information on our systems only for 45 days from the payment date or as long it is required based on the service you purchased and as per your prior agreement.

With whom we share your information

  • We share your trip details and personal information required to fulfil your purchase with suppliers, such as hotel, embassies, VFS Global LLC, translation and legalization authorities who are directly involved with your visa application and purchased services. We may share your information with third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
  • Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our very best efforts to ensure its security on our systems.

Your choices

You have the right to withdraw your consent that you gave previously to us for processing your data. However, if you do we cannot continue to process your visa application.

How you can access your information

You have the right to see personal information we keep about you upon payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

Use of Cookies

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Yahalla Web site, the information you previously provided can be retrieved, so you can easily use Yahalla features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Yahalla services or web sites you visit.

Changes to this Privacy Policy

The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers must be notified about these changes as well as the Payment Gateway Provider. Such modifications will become effective on the day they are posted, and encourages you to frequently review the Privacy Policy for any modifications.