(hereinafter referred to as “Yahalla”) is a service provider for travel and tourism, advisory services and e-commerce incorporated as FZ LLC, United Arab Emirates. By visiting the website you are accepting the practices described herein.

Yahalla FZ LLC is responsible for providing the services of visa assistance and other travel arrangements such as planning and preparing cost itineraries, make travel, accommodation and related bookings, notify clients about medical, passport requirements and assist with changes to travel arrangements and bookings where required to support client’s needs.

It must be noted that the grant or refusal of the visa is at the sole discretion of the Embassy and Yahalla FZ LLC is neither involved in the process nor is liable or responsible in any manner whatsoever for any delay in processing or grant or rejection of the visa application of any applicant by the Embassy, which reserves the right to ask for further documentation and to refuse the visa application.

Yahalla FZ LLC takes every reasonable precaution while handling the documents of the client/s and shall not be liable in any manner whatsoever to the client/s for any documents which are lost in transit by accident, theft, natural calamities (act of god) or any other reason outside the control of, or not arising out of a wilful default of Yahalla FZ LLC and also if documents are handed over directly to the client/s.

Delivery Services- The client/s agrees and accepts that the courier acceptance and delivery service through which the documents are returned to the client/s by Yahalla FZ LLC. Yahalla FZ LLC or any of its officers, director, employees, agents etc. shall have no any responsibility and/or liability of any nature, for any reason whatsoever for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or courier service, including, during the process of transportation of visa applications, passport or other documents between third parties and the Embassy and when being returned by the Embassy to the visa client/s.

Service Charges- The service charges once received by Yahalla FZ LLC from the client’s vide demand drafts will not be refundable under any circumstances, irrespective of whether or not the desired visa is granted by the Embassy or due to trip cancellation.

Service charge shall only be refunded fully in the case of service cancellation before it has been provided by Yahalla FZ LLC.

All Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends of the issuing bank of the credit card.

Yahalla FZ LLC, in its sole discretion, may change, amend, cancel or withdraw any or all of the terms and conditions mentioned herein at any time without any prior notice.

These terms and conditions shall be governed and construed in accordance with the laws of any claims or disputes arising in relation to the services provided by Yahalla FZ LLC to the applicant shall be subject to the exclusive jurisdiction of the courts in UAE.

The client hereby accepts and confirms, prior to requesting and paying for any of the services has read, understood and agreed to be bound by, without limitation or qualification, all of the terms, conditions and details provided herein.